General Trip Information FAQs For
Below, you will find some general information on our most commonly asked questions. Please review your program invoice & registration materials for your specific trip deadlines, policies, & payment schedules.
What do I do if I have any questions about my trip, registration or payments?
If you have any questions about your trip, how to register, how to make payments, trip refund protection, or anything regarding your travel program, please feel free to either email us at Celebrations@WorldStrides.com or call our Guest Services Department, Monday – Friday between 8:30am to 4:00pm Pacific Time at 916-939-6805.
How do I log onto my account online?
Please visit our website 24/7 at SpecialtyTravel.WorldStrides.com. At the top of the screen, there is an “account login” button. Enter your last name AND Traveler ID #. If this is your first time logging in, please leave the password field blank and click the log in button. The system will prompt you to make a new password. If at any time you forget your password, you can reach out to our guest service team either via email at Celebrations@WorldStrides.com or phone 916-939-6805 and our team can reset your password. You will be asked to verify your Traveler ID # and additional personal information on your account for security purposes.
What do I do if my school doesn’t come up in the registration search?
If you cannot locate your school when initially registering by entering school name, you can still register, however, it will require a standard $100 deposit from you regardless of what your groups trip’s deposit amount is. You can call our guest services team for additional assistance if needed.
What forms of payments does WorldStrides accept?
We accept valid credit cards (Visa, Master Card, Discover Card), Gift Cards, and personal checks. We do not accept America Express or Cash. Credit card charges will appear on your credit card statement as “WorldStrides Specialty Travel 916 939-6805.” See Term & Conditions for full explanation.
Who do I make my check payable to?
Please make all checks payable to WorldStrides and always include your Traveler ID # and school name.
Can I give my payment to the Organizer/Teacher at my school?
We ask you to make your payment online or call our office for faster processing and a less likely chance of your payment being delayed. Delayed payments will be considered late.
Is there a payment schedule that I should follow?
Yes, your payment schedule will be listed on your trip invoice. Upon registration, you can choose to sign up for automatic payments (which will be drafted according to your payment schedule), or you can pay online manually or by calling our Guest Service department. Making payments according to the schedule is advised to avoid late fees that could be applied if your account is not paid in full by the final payment date.
Will I get reminders to make payments?
You will receive invoices via email prior to each date on your payment schedule.
Can I pay my account in full during registration?
Yes. At any time, you may pay your account in full. To pay in full at registration, please change the amount in the payment box and type in the amount you would like to pay.
What is a Traveler ID?
This is your Customer Account Number, which you receive after registering for a WorldStrides trip. It is included in your confirmation letter and on every invoice. You will need this to make payments. Please include with any correspondence.
When registering online, why might my minimum amount due appear different than the required deposit?
The amount due to register online depends on the payment schedule for your school/group. If you are registering after any of the payment dates have past, your minimum amount due to register will be inclusive of all payments missed. If you have received an exception or would like to discuss alternative options, please call our guest service team.
Upon Registration, how long will it take for me to receive a confirmation invoice?
Upon online registration you will receive a confirmation email to ensure your registration has been received. An updated invoice will be sent after each initial deposit and payment. If you would like to request an invoice at any time, please reach out to your Program Manager for assistance. You may log into your account at any time to check the balance of your trip.
Do you offer Trip Refund Insurance?
Yes. For domestic travel programs, we offer a Trip Refund Protection (TRP) Program. The TRP is optional and available for a nominal fee, that must be paid in advance for your trip to be covered. Under this optional program, you are eligible for a refund of money paid to WorldStrides (minus the TRP fee and the initial deposit) should you have to cancel in writing, for any reason, up to ...
- 24 hours prior to your scheduled travel date (Land Only, Bus Transportation and Other Non-Air Flight Travel Programs)
- 5 days prior to your scheduled travel date (Air Flight Inclusive Travel Programs)
1) For Land Only - non-flight programs (i.e. trips with bus or with no transportation), you have until your final payment date to add and pay for the TRP. After the final payment date, this program can no longer be added, and you will be subject to all terms and conditions for cancellation penalties.
2) For Flight inclusive programs, the TRP must be purchased within 14 days of the initial registration date. If a customer opts out when they register and changes their mind, within the 2 weeks, they can purchase it through their online account or contact their Program Manager for assistance. After 14 days from receipt of the initial deposit, the TRP can no longer be added, and you will be subject to all terms and conditions for cancellation penalties.
The TRP is available based on your land only (Bus or no transportation trip) or selected flight inclusive travel program costs and will be listed on your trip itinerary. You may also find the pricing table by reviewing our Term & Conditions.
If I did not purchase the TRP and have to cancel, am I eligible to receive refund?
If you choose not to purchase the TRP, your right to a refund is limited. If you cancel your trip (for any reason) after the final payment date (listed on your registration form), no refund will be issued. If you did not purchase the TRP and your trip is cancelled due to a COVID-19 shutdown, you will receive a refund minus a cancellation fee of $149 per person for groups traveling land only (by bus or other non-flight inclusive programs) and $289 per person for flight inclusive travel programs.
Do I have to be paid in full by my final payment date?
Yes. If you are not paid in full by the final payment date, you will be subject to cancellation and the corresponding cancellation penalties.
What if my invoice says “Waiting”? What does that mean?
You will see “waiting” if you register and the trip is currently full (the trip is either sold out of air/bus seats or additional transportation has been requested). We will continue to monitor the available space and let you know via e-mail as soon as we can guarantee you a seat. You will still need to make payments and pay in full by the final payment date for your reservation to be accepted for active status. If seats do not become available, then you will be refunded all payments made.
I did not receive an invoice; how do I make a payment?
You do not need an invoice to make a payment. Invoices are sent out approximately 2 weeks prior to the payment due date. If you sign up in-between invoicing dates or if we have an incorrect email address you may not receive an invoice. To make a payment simply call or email our guest services team to update your email address and/or to make your payments. You can also make payments online on our secure website (Click here) using your Traveler ID #.
When do I let you know whom I want to room with?
Roommates (if applicable) are not assigned/requested until after the final payment date. Rooming will be arranged by the teacher or organizer of the trip. Please send your rooming requests to your teacher or organizer via email. Remember, the price of your trip is based on quad occupancy (4 per room), or quint occupancy (5 per room) based on what hotel your group has been assigned to. Your Organizer will be advised of this information after the final payment date.
How do I cancel my trip?
All cancellations must be in writing. Please email your cancellation letter with your Name, Traveler ID #, and school name. All cancellation charges will apply. Email Celebrations@WorldStrides.com.
What is a REAL ID?
A REAL ID is a driver’s license or identification card that is also a federally accepted form of identification. In 2005, the United States Congress passed the REAL ID Act in response to the terrorist attacks on 9/11. The REAL ID Act requires states to adopt and implement uniform standards for the issuance and production of state-issued driver licenses and identification cards if they are to be accepted as identity documents by the federal government. This Act strengthens the integrity and security of state-issued cards to reduce identity fraud and terrorism. Beginning May 3, 2023, only state-issued driver licenses and identification cards that are fully compliant with the REAL ID Act will be accepted for official federal government purposes, such as boarding domestic flights. For more information on the Real ID and how your State of residence is handling it, please visit, https://www.dhs.gov/real-id.
How do I know if my license or identification care is REAL ID compliant?
REAL ID-compliant cards will have of one of the following markings on the upper top portion of the card. If the card does not have one of these markings, it is not REAL ID-compliant and won’t be accepted as proof of identity to board commercial aircraft. Examples of REAL ID markings:
It is your responsibility to be REAL ID compliant. If you’re not sure, check your state driver’s licensing agency on how to obtain a REAL ID compliant card.
Do I need a REAL ID for my trip?
If you are traveling via US domestic carrier, then beginning May 3, 2023, you must have a State Issued REAL ID to board a domestic flight within the U.S. If you are traveling on a motor coach or train within the US, a REAL ID driver’s license or identification card is optional. For more information on the Real ID and how your State of residence is handling it, please visit, https://www.dhs.gov/real-id.
Do I need a REAL ID if I am under 18 by date of travel?
No. The Transportation Security Administration (TSA) does not require anyone under the age of 18 to provide identification when traveling with a companion within the U.S. However, the traveling companion will need acceptable identification, such as a REAL ID, U.S. Passport, U.S. Passport Card, DHS Trusted Traveler Card, etc.